✅ Return & Refund Policy – Shopi Shop
At Shopi Shop, we want you to love your purchase. If something isn’t right, we’re here to help.
📦 Return Window
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
✅ Eligibility for Returns
To qualify for a return:
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The item must be unworn, unused, and in its original condition
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Original tags and packaging must be intact
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You must provide a receipt or proof of purchase
🚀 How to Start a Return
To request a return, please contact our support team at:
📧 tboy41901@gmail.com
📱 WhatsApp: +92 327 6575620
If your return is approved, we will provide:
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A return shipping label
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Instructions on how and where to send the item
⚠️ Note: Items sent back without prior return authorization will not be accepted.
🔧 Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. If you receive an item that is:
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Damaged
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Defective
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Incorrect
Contact us immediately so we can make it right.
🚫 Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (e.g. food, flowers, plants)
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Personal care items (e.g. beauty or hygiene products)
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Custom or personalized products
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you’re unsure whether your item qualifies, contact us before submitting a return request.
🔁 Exchanges
Want a different size, color, or product?
The fastest way is to:
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Request a return for the original item
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Place a new order for the item you want
💵 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status.
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If approved, your refund will be issued to your original payment method within 10 business days
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Bank processing times may vary
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at: